Telstra Health Pty Ltd.
Telstra Health is Australia’s largest eHealth software and technology company.
Product Manager
Sydney, September 2022 to Present
- Defined quarterly product objectives and scope reporting to Product Lead of Digital Health Content
- Planned and estimated the product road-map within defined budget
- Maintained and prioritised product backlog for Clinical Content & AusDI products
- Engaged and managed key stakeholders throughout the product lifecycle
- Supported product sales and pre-sales activities
Product Owner
Sydney, December 2020 to September 2022
- Planned product road-map in line with product business strategy reporting to the General Manager of Hospitals and Connected Health
- Maintained and prioritised product backlog for Kyra Secure Messaging & eReferrals products
- Worked with delivery teams and key stakeholders to deliver positive customer and business outcomes
- Aided business development to deliver both government tendered and private sector healthcare solutions
RP Data Pty Ltd t/a CoreLogic Asia Pacific
CoreLogic is a global leading property market data and insights solutions provider within Australia, NewZealand and America.
Snr. Professional Product Owner
Sydney, January 2020 to December 2020
- Developed and executed product roadmap successfully achieving key business goals and KPI’s within budget
- Provided guidance to the recent sale’s agile delivery team in order to achieve business goals and objectives
- Collaborated with other businesses units and customer stakeholders to deliver positive customer outcomes
- Developed the business case for the Recent Sales division insight of the covid-19 pandemic
Health Communication Network Pty Ltd t/a MedicalDirector
MedicalDirector is a healthcare management software solutions and information provider and leader in the Australian market.
Product Manager
Sydney, May 2017 to Nov 2019
- Developed product roadmap and managed product backlog for the Clinical Content division in line with the product strategy
- Managed the delivery of a business first Medicines DaaS from conception to initial customer contract
- Increased customer satisfaction and Net Promoter Score for AusDI by working with integration partners including the SHPA, IMGateway and FDB to deliver additional product offerings
- Enhanced efficiency and sustainability of pharmaceutical document management by managing the migration and delivery of a current version of Allette Systems PageSeeder
- Developed feature wireframes and mock-ups for AusDI desktop and mobile using insights from UX designers
- Delivering support and maintaining relationships for government state held health contracts
Senior Business Analyst
Sydney, Dec 2016 to May 2017
- Owned the customer requirements for the Clinical Content division
- Enhanced delivery management and efficiency of both business and technical processes
- Responsible for Agile process and Sprint management
- External and internal stakeholder management
- Leadership and management of delivery channels
X Channel Marketing Ltd.
X Channel Marketing is a data services company specialising in retail data collection transformation and analysis.
Business Analyst
York, April 2016 to September 2016
- Enhanced business processes and delivered requirement documentation for client on boarding and change requests
- Improved business analysis process documentation
- Working with key stakeholders to deliver quality FRS documentation for new and existing clients
- Aiding in the delivery of an ETL data warehouse extension to their Active DB product offering for analysis of client marketing and sales data
- Working alongside existing and on boarding new consumer retail clients such as Getting Personal, Boohoo, Jack Wills and Ann Summers
- Project Managed internal and client projects
World Nomads Group Pty Ltd.
nib Travel formerly World Nomads Group are an online travel insurance company specialising in providing short term insurance cover.
Software Developer
Sydney, Dec. 2014 to May 2015
- Delivered customer focused application improvements across the four public brands World Nomads, SureSave, TID and Cheap Travel Insurance
- Use of Agile scrum for the full project life cycle
- Retrospectives, sprint planning sessions and backlog reviews
- Worked with product owner to manage product backlog and priorities user stories
- Peer to peer reviews of requirement/project documentation through Microsoft TFS
- Use of unit tests to meet acceptance criteria
- Backend business logic on an enterprise platform using C#, SQL, Microsoft.NET technologies
- Frontend UI design using MVC, HTML5, SASS and AngularJS, also working with Orchard CMS
Maximus International Pty Ltd.
Maximus International are a business consultancy which provides leadership development and talent management services to some of the biggest business in Australia.
Senior Software Developer / Business Analyst
Hybrid role including full Business Systems Analysis responsibilities
Sydney, June 2011 to Oct. 2014
- Enhanced the IT offerings of the business by advising and leading the development of HR and business management application solutions following a SaaS business model delivering to clients including FitnessFirst, 3M, VW, Sibelco, Target, Johnson & Johnson, Telstra, BT Financial group, Cover-More, ING Direct and Asciano
- Performed needs analysis utilising the MoSCoW method to reach key stakeholders and build a business case for projects to follow an LSD approach
- Mapped out business process using BPMN, UML, Use Cases, and User Stories with the aid of tools including MS Visio and Sparx EA
- Developed wireframes using Balsamiq Mockups and AxureRP to aid in business requirement decisions and communicate requirements to developers
- Followed best practices to scope and communicated project estimations using MS Project
- Managed projects using Atlassian JIRA and user stories following the agile workflow methodology
- Facilitated product workshops for internal and external clients for training and user acceptance
- Initiated business and application solutions to handle and processes customer feedback
- Created market research reports and MS SSRS reports to aid in the business decision making process and monitoring performance
- Improved the marketability and functionality of their talent management software
- Enhanced business processes and brand image by developing and delivering a single business branded psychometric testing portal to deliver and manage 3rd party testing
- Reduced business operating costs by moving infrastructure to the Amazon AWS cloud
- Increased product offerings to include a cutting-edge cross platform knowledge management system to aid clients with self-development
Best Western Hotels Ltd.
Best Western along with sister company Beacon Purchasing provide hotel marketing and management services to privately owned hotels.
Software Developer / Analyst Programmer
York, Apr. 2005 to Mar. 2011
- Developed solutions enabling the business to gain market growth within the hospitality sector though marketing and automating business processes
- Worked with key stakeholders to perform business and systems analysis to deliver technical specifications with the aid of Use Case, UML, Class, Sequence, ERDs’ and design mock-ups
- Designed, developed, maintained and co-ordinated the development of bespoke web applications and e-commerce solutions largely for but not exclusive of marketing, accounting and membership departments within Best Western, Beacon and Interchange & Consort Hotels
- Consulted and worked with design, digital and search engine optimisation (SEO) agencies to deliver effective compliant solutions
- Implemented design patterns including repository and factory patterns following best practices
- Monitored, developed and maintained automated data work flows across the business
- Analysed requirements and delivered reports using Crystal Reports and CSV
- Mentored and supported junior members of the software development team
- Provided helpdesk support handling customer software related enquiries and trouble shooting
- ASP.NET, C#, VB.NET, ASP, SQL, HTML, CSS, JQuery, JavaScript, NHibernate, Unity and Subsonic